Transforming contact centers with multi-agent AI systems
Multi-agent contact centers go beyond the limits of traditional software by leveraging autonomous, specialized agents that can collaborate with one another and integrate seamlessly with existing business applications. Start building yours with W&B Weave.
Benefits of multi-agent contact centers
Manage costs by handling routine inquiries autonomously and escalating complex cases to humans.
Improve your customer experience with specialized agents for discrete tasks that are available 24/7.
Build deeper insights by analyzing diverse data types that can help solve recurring problems.
Increase productivity with agents that know next best actions and keeping your employees focused on high complexity issues.
How Weights & Biases can help your team
Weave Traces
Weave Traces allow you to trace every agent call, all while automatically capturing key metrics such as cost and latency.
Weave Guardrails
Weave Guardrails offer pre-built scorers for safety and quality so you can keep your agents performant, compliant, and helpful.
Weave Training
Weave Training offers Serverless RL for customizing your agent to your specific customer base, boosting reliability.
Reinventing the contact center:
The role of AI agents in customer experience
Rising labor costs, unpredictable demand, and rapid expansion of customer engagement channels make it tough for contact centers to maintain high customer satisfaction. This eBook explores how multi-agent AI systems are reshaping customer engagement at contact centers so companies can exceed ever-increasing customer expectations in a safe and scalable way.
Weights & Biases is trusted by teams obsessed with customer experience
Mercari, Japan’s largest C2C e-commerce marketplace, uses Weights & Biases to build a seller support assistant that learns from past successful transactions to improve underperforming listings.
Square, a leading business payment application, uses Weights & Biases to constantly improve the models that power their automated customer support agents used by thousands of businesses.
Cisco, a global networking and cybersecurity company, uses Weights & Biases to help agents provide better phone experiences for both customers and support teams.
